But even so, federal regulations must be followed to ensure privacy. What to Do When You Receive a Collection Notice. © 2020 IC System, Inc. All Rights Reserved. Find links to articles and websites that detail the relevancy of our work. We’d love to talk with you about how we can help make your life less hectic—and our initial consultation is always free of charge. And you’re not wrong. The Fair Debt Collection Practices Act (FDCPA) is a statute that aims to protect consumers by instilling policies that collection agencies must adhere to when calling about a past-due account. Get detailed information on our services. But rest assured, once we verify your identity in compliance with the FDCPA, our representative can reveal whom we’re calling on behalf of, and all pertinent details about the past-due account can be discussed in depth. IC System is on my credit report. Our website features an easy-to-use form that can help you find your account and read details as to why we might be calling. It may make for a weird experience at first. With 18 years in the collection industry, Brian's experience includes operations, client service, proposal writing, blogging, content creation, and web development. As a result, collection agencies must verify the consumer’s identity before releasing information about the account in question. We’re here to help by giving you back some of the time you currently spend tending to daily money and personal business matters. We tailor our services to meet your individual needs—from reviewing and paying bills to organizing and maintaining tax and insurance documents. One of the regulations requires that a collection agency must verify whom they are speaking with before releasing any personal information about the past-due consumer account. “What is this about?” you ask. We get that. It’s a strange thing to ask. But when IC System calls you and asks for this information, know that it is not a scam; it is a necessary step in the highly regulated process of collecting a past-due account. You can always get answers from the consumer portal on our website. Our representatives are devoted to providing a positive, constructive consumer experience. IC System is driven by our belief in doing the right thing. But the agent tells you they cannot reveal the details of the call until they verify your identity. IC System calls you about a “personal business matter” and asks you to verify your name and address, or possibly the last four digits of your social security number. When receiving a call from IC System, our representatives may jealously adhere to this policy because it’s required by law. IC System calls you about a “personal business matter” and asks you to verify your name and address, or possibly the last four digits of your social security number. Brian Eggert is a business development specialist and writer for IC System, one of the largest receivables management companies in the United States. Get detailed information on our services. Personal business - definition of personal business by The Free Dictionary This information should not be considered complete, up to date, and is not intended to be used in place of a visit, consultation, or advice of a legal, medical, or any other professional. Granted, it may turn out that the bill isn’t owed, and we’re calling because of some mistake. As always, if you have any questions, call us at either 866-628-7811 for healthcare-related accounts or 800-279-7244 for all other accounts. How to Dispute an IC System Claim on Your Credit Report. Should a collection agency reveal private information about the account to a third party, the consumer’s privacy would be violated, and so would the FDCPA. IC System is Calling Me. Why is a collection agency asking me for my information? We want to ensure that you resolve your accounts in a way that settles the matter satisfactorily for all parties involved. 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You think, Why should I have to give information about myself to find out why you’re calling? What should I do? Federal laws make collection calls awkward. “What is this about?” you ask. And if you still feel anxious or uneasy about releasing your personal details over the phone, we understand. Integrity is one of our Core Values. Learn about our founder, Joy Gilstrap, and her motivation for creating Personal Business Matters, LLC. Daily Money Managers: Trusted professionals helping to navigate bills, budgets, and record-keeping. At Personal Business Matters, LLC, we understand that life can be hectic.
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