Click here, Find out how you can upload your proof. Copyright © 2019 Q Link Wireless. To help consumers resolve specific TPIV errors, see below. Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumer’s primary residence. Access from your Country was disabled by the administrator. Otherwise, USAC will determine coordinates based on the map. If you’ve already submitted any of these items and you’re getting this message, it’s because one or more of your proof documents might have been rejected, OR you still need to send an additional proof document. To learn more about the types of proof documents you may need to submit, click here. When an address validation cannot be verified through any of the National Verifier’s automated data sources, the subscriber can submit documentation to resolve the error. If coordinates are known, write them on the map. To finish your application, your identity and eligibility will be verified through the National Verifier website. If you’re interested in joining Q Link Wireless, you’ll want to grab your FREE service as soon as possible. — Nikki, WI "Q Link’s service never lets me down. A household is a group of people who live together and share income and expenses (even if they are not related to each other). From there, you can view your pending lines and the status of your application. All Rights Reserved. Customers have two ways to apply for Lifeline on their own using the National Verifier. Q Link Wireless abides by government regulation and uses the National Verifier website to reverify their identity and eligibility for the program. In the majority of cases, carriers can resolve a duplicate subscriber error by obtaining consent to transfer the subscriber’s Lifeline Program benefit and completing a benefit transfer in NLAD. To do this, log into your My Q Link account by clicking here and entering your email address and zip code (or your password if you’ve selected one). See acceptable types of low income proof here. If a consumer is over 18 years old, they must submit a copy of: Their birth certificate that shows they are at least 18 years old. Acceptable Documentation for the National Verifier. An application may result in an error that requires the consumer to submit additional documentation for Lifeline Support Center manual review. Q Link Wireless will walk you through this process after Sign Up. Again, once your phone is shipped, we’ll send you an email with your tracking number. You may need to submit documents proving your eligibility for approval. Hop on board with Q Link Wireless and start enjoying free service every single month, for life. The National Verifier helps customers get approved for Lifeline by reviewing their documents and determining their eligibility. PO Box 7081 If you live in Texas, make sure you also verify that your address is correct. The documentation requested will vary by program or income information available. National Verifier Reverification Reverification is the one-time process to confirm that all existing Lifeline subscribers meet the National Verifier's (NV) eligibility standards. Most states now require potential Lifeline recipients to be approved through the National verifier to receive their service. Once you have all that info prepared, it’s time to apply! Click here to learn how to easily submit your proof documents. You’ll be taken to your Status Page where you can see all the steps needed to complete your application. Make sure to provide your information just like it is on your Q Link account, and mention in the message that you have not received your phone. If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please, . Once your package is delivered, the tracking information on the UPS website will look like this: If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away. So be sure to reverify as soon as possible. To track your phone, please look out for an email from Q Link Wireless with the subject line of “Your phone has been shipped.” That email will contain your tracking number, so you’ll know exactly when to expect your phone. Apply Online: You can apply online by going to the National Verifier … Unexpired driver’s license or federal, state, or Tribal identification card, Utility bill (but not a phone bill from the consumer’s Lifeline provider), Current income statement from an employer, paycheck stub, or W-2, Most recent state, federal, or Tribal tax return, An official letter from a federal, state, or tribal government/agency, Confirmation from local USPS that address is a deliverable address. These documents include proof that you participate in a government program or proof of low income, and in some cases you may be required to send proof of identification. Last 4 digits of your Social Security number (or Tribal identification number). If the National Verifier cannot prove your eligibility automatically, you will need to upload more documents to the consumer portal. Provide any available map that makes the consumer’s location identifiable to USAC, and circle the location of the primary residence. Once your application is approved, you will receive an email with your Q Link phone number and your status will change from “pending further verification” to “verified pending shipment”. Depending on your state, you may or may not need to apply for Lifeline through the National Verifier. If your phone has been shipped, you can also find your tracking number by logging into your. The National Verifier is a system designed to get potential Lifeline customers approved. If possible, log into the National Verifier portal and resolve the AMS error by simply dropping a pin on our mapping tool, indicating the consumer’s primary residence. It may take up to 72 hours for our Customer Support team to begin processing your request. You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. We will ship you a FREE SIM Card Kit so you can get UNLIMITED talk & text if you already participate in government programs such as SNAP and Medicaid. They sent me an excellent … As several factors may influence the pending shipping waiting period, we appreciate your patience while we complete this process. Upon completing your application with us, you will be redirected to the National Verifier website and logged in. What does “Not Eligible Per State Database with Docs” mean? Complete your application and receive your free Lifeline phone service right away if you participate in: Or complete your application if you qualify through low income. Please verify the accuracy of your full name, date of birth, and your social security number. What does “pending further verification” mean? To submit your proof documents now and complete your application for free monthly service, log into your My Q Link account and follow the instructions provided. They sent me an excellent phone which I love and I have never had a problem. submit documents proving your eligibility. Once you qualify for Lifeline, you can choose a phone or internet company that offers the Lifeline benefit to enroll in the program. If a customer wants more support applying, they can also ask a participating phone or internet company to help submit an application. Beneficiary and Contributor Audit Program (BCAP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, Mixed Merger Information and Requirements, National Verifier Eligibility Check API, 135% or less of the federal poverty guidelines, Supplemental Nutrition Assistance Program (SNAP), Bureau of Indian Affairs (BIA) General Assistance, Tribal Temporary Assistance for Needy Families (Tribal TANF), Food Distribution Program on Indian Reservations. The National Verifier uses automated data sources to verify a consumer’s identity through Third-Party Identity Verification (TPIV). The SSN document must be one of the following: Prior year’s state, federal, or Tribal tax return, Current program eligibility or government assistance documentation, Current utility bill (Phone and internet bills, Current income statement such as a paystub, Current retirement/pension statement of benefits, Current unemployment/Workers’ compensation statement of benefits, A notarized letter affirming the subscriber’s identity and alive status. Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on … After that, just wait to see if you qualify. If the National Verifier cannot recertify you, USAC will contact you with instructions. © 2020 Universal Service Administrative Company. All Rights Reserved. Recertification. USAC will contact you by email from LifelineSupport@usac.org or mail from the Lifeline Support Center to let you know if you qualify for Lifeline. If that sounds like a sweet deal, head to QLinkWireless.com/signup to get started! "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. Make sure to provide your information just like it is on your Q Link account, and mention in the message that you have not received your phone. The waiting period for this process varies, and all orders are shipped in the order they were submitted. Lifeline Support Center *These states have not yet launched in the National Verifier. "I love my new phone from Q Link Wireless because it is easy to use and now I will never be without a phone. Q Link Wireless will let you know right away if this applies to you. * Review the AMS Resolution Guide for more detail. After getting approved for Lifeline with the National Verifier Process, simply log into your Q Link Wireless account to set up and receive your free phone service! See acceptable types of low income proof here. Please review the information we have on file for you, and verify that it’s correct. You might need to confirm the following information: You may also need to submit documents proving your eligibility for the Lifeline program. You will need to the following information to apply: Every year, you have to show that you still qualify for Lifeline. Section 8, or Federal Public Housing Assistance, Veterans Administration Benefits or Veterans Survivors Pension, Supplemental Nutrition Assistance Program (SNAP), Section 8 Federal Public Housing Assistance. To qualify by low income, you must supply a document showing you meet low income requirements. Click here, Find out how you can upload your proof. Learn more about USF program responses. USAC recommends an option that allows USAC to acquire the consumer’s latitude and longitude coordinates. To help consumers resolve specific address errors, see below. The Lifeline Program is a Federal Program provided by Standup Wireless, which includes free cell phone and data service for low-income households. The National Verifier is a system designed to get potential Lifeline customers approved. To learn more about all the ways you can submit your proof documents, click here. USAC will contact you by mail to let you know if you qualify for Lifeline. Thanks Q Link!" The DOB document must be one of the following: Permanent Resident or Permanent Resident Alien card.
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